Overview

At Solid3D Designs, every product is 3D printed to order and carefully checked before being shipped. Because our products are made specifically for each order, we do not accept returns simply because you changed your mind or no longer want the item.

However, if your order arrives damaged, defective, or you receive an item that is different from what you ordered, we will work with you to make it right.

Made-to-Order Products

All Solid3D Designs products are made to order. Each piece is printed fresh after your order is placed and inspected before shipping.

Because of the made-to-order nature of our products, we generally do not accept returns for:

  • Change of mind
  • Ordering the wrong size
  • No longer wanting the product
  • Products that have been used or damaged after delivery
  • Custom products that were made according to customer-provided measurements

If you are unsure about the size or fit of a product, please contact us before placing your order.

Damaged or Defective Items

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.

Please include your order information and clear photographs showing the damage or defect. This helps us understand the issue and provide the quickest solution.

If the item is confirmed to be damaged or defective, we will reprint and reship the replacement at no additional cost to you.

Wrong Item Received

If you receive an item that is different from the product you ordered, please contact us as soon as possible.

We will review your order and, if the mistake was on our side, we will provide a replacement at no additional cost.

You may be asked to provide photographs of the item you received so that we can verify the issue.

Refunds

Because our products are made to order, refunds are generally not provided for unwanted items or changes of mind.

If a refund is approved due to an error, damaged product, defective product, or another issue determined by Solid3D Designs, the refund will generally be issued to the original payment method.

Please allow your payment provider or bank additional time to process an approved refund.

Exchanges

We do not offer standard exchanges simply because you would like a different size, color, or product after your order has been produced.

If you received a damaged, defective, or incorrect item, please contact us. We will review the situation and provide a replacement when appropriate.

Custom Orders

Custom sizes and designs are quoted and produced specifically according to the information provided by the customer.

Because custom products are made specifically for you, they cannot normally be returned or refunded due to a change of mind or incorrect measurements provided by the customer.

Please make sure all measurements and specifications are correct before approving a custom order.

Shipping

If Solid3D Designs sends a replacement because your item arrived damaged, defective, or incorrect, we will cover the applicable shipping cost for the replacement.

For issues caused by an incorrect address provided by the customer or other circumstances outside our control, additional shipping charges may apply.

How to Request Help

If you have a problem with your order, please contact us by email and provide:

  • Your name
  • Order details
  • A description of the problem
  • Photos of the product, if applicable

We will review your request and work with you to find an appropriate solution.

Need Help?

If you have any questions about refunds, returns, replacements, or your order, please contact us:

Solid3D Designs
Email: sales@solid3designs.com
Phone: 954-XXXXXXX